Pet Friendly Information

1. Dogs, cats and service animals (Seeing Eye dogs) are allowed as pets. No other type of animals is permitted
inside the hotel. Any other considerations are up to the discretion of Hotel Management.

2. It is allow a total of two (2) pets per booking.

3. A pet must not exceed 60 pounds (27 kilograms), or in the case of 2 pets, they must not exceed 60 pounds (27 kilograms) combined. Height and length restrictions applied: pets can be no longer than 36 inches (92cm) and no taller than 36 inches (92cm). Service animals, such as Seeing Eye dogs regardless of the weight, are permitted to occupy guestrooms with the guest.

4. Certain dog breeds with the reputation for being more aggressive than others are not permitted in the property for the safety of all guests such as but not limited to: Great Dane, Sharpie, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario (other pet breeds at discretion of Management). Any pet, regardless of breed, that shows aggression will be asked to be taken out from the hotel. The hotel have full right and authority to request and escort any pets (or service animals) that show aggression within the hotel.

5. A pet will not be permitted to disturb other guests. Aggressive behavior, even for breeds not listed, will not be permitted to stay in the hotel. Excessive barking will result to the guest to find an alternative accommodations for their pet, outside the hotel.

6. Service animal (Seeing Eye dogs) regardless of its breed is allowed to accompany the guest in all public areas and to occupy guestrooms with the guest.

7. The pets must have all legally required documentation up to date, especially the vaccination record, which the hotel may request from the guest at check-in. The hotel may otherwise reject the pets’ access to the hotel.

8. Pets are allowed only in villa categories designated as pet-friendly including:
– The Level 1-Bedroom Villa Private Pool
– The Level 2-Bedroom Private Pool Villa
– The Level 3-Bedroom Private Pool Villa
– The Level 3-Bedroom Oceanfront Villa
– The Level 4-Bedroom Beachfront Villa

9. It is the guest’s responsibility to inform and confirm in advance with the hotel by contacting Reservations or Front Office their intention for coming with a pet.

10. A mandatory, non-refundable package of 1,200,000++ VND per night per pet, including cleaning fee and a welcome amenities pack, will be charged upon check in for pets reported to the Front Desk.

11. The welcome pack includes 1 food bowl, 1 water bowl, 1 pet bed, 1 toy, 1 food treats bag, 1 pee pad, 1 roll of waste bags with dispenser.

12. An additional 3,000,000++ VND penalty will be charged for unreported pet and found in the villa or in public areas of the hotel.

13. In the event the pet damages, soils/stains fabric or carpet beyond normal cleaning, additional charges will be assessed.

14. The pet is only allowed to be out of the villa and on property during check-in or check-out time. The pets must always be accompanied by the guest, on a leash or in their transport bag and, if required by law, muzzled or comply with other mandatory requirements. Provided the guest complies with these requirements at all times, the pets may access the specifically designated common areas of the hotel (excluding restaurants, bars, The Level Lounge, YHI Spa, gym, pools, showrooms, convention spaces as well as any other area excluded by current legislation). The pets are only allowed on the Pet Pathway and in the Pet Park.

15. A designated pathway is allowed for guest to reach to the pet park and the pet pathway marked on the resort map. At all time, the pet must remain on leach under the control of the guest.

16. The use of the pet park by the guest must follow the regulation at the entrance.

17. Pets must always be under the control of the guest. The guest must not ever leave any pet alone in the guest
room.

18. When the guest room is cleaned or any other service is provided physically in the guest room, the client must control or remove the pets. Alternatively, the client may keep the pets inside the pet transport bag. At the time when Housekeeping services are provided, the hotel will not service the villa if the pet is left unattended.

19. It is not allowed to bathe the pets in the guest room’s bathtub or shower or villa swimming pool.

20. The owner of the pet is responsible for cleaning up and disposing of their pets’ waste in appropriate bins in the Pet Park and Pet Pathway, ensuring their pets’ good behaviour and avoiding any disturbance to other hotel guests. Pet relief areas are provided for the guest convenience. Pets will not be permitted in any public areas for relief out of the dedicated areas.

21. The hotel reserves the right to expel the pet and the guest and/or to terminate the guest’s accommodation contract and this contract in case of non-compliance by the guest with any of the obligations set out in this contract. This contract shall terminate automatically on termination of the respective guest accommodation contract. The guest shall not receive any compensation for the expelling of the pet or the termination of the contract and this contract in accordance with this clause.

22. The guest assumes any extra charges that may arise for additional cleaning of linens or hotel areas due to the pets’ stay and full liability for any damage the pet may cause to hotel property. In the event the pet damages, soils/stains fabric or carpet beyond normal cleaning, additional charges will be assessed.

23. If the pet physically attacks any person or causes any other damage, for any reason, then the guest will be liable for any resulting cost and for any direct, indirect and incidental damages. The guest must have contracted a civil liability insurance policy covering any such damages, which may be requested by the hotel at check-in; the hotel may otherwise reject the pets’ access to the hotel.

24. In the event of any judicial claim, administrative procedure or sanction, or any third-party claim of any kind against the hotel, the owning company of the hotel, the operating company of the hotel, or any of their respective subsidiaries or affiliated companies relating to the non-compliance by the guest with this contract or due to the behaviour of any of the Pets, the guest shall bear the costs and expenses of the relevant legal defence of the hotel, the owning company of the hotel, the operating company of the hotel, and their respective subsidiaries and affiliated companies, including legal fees, even if representation by a lawyer or barrister is not mandatory, and indemnify them and keep them indemnified and hold harmless against any type of liability and third-party claim in relation to such guest non-compliance or any of the Pets’ behaviour.

25. In case of emergency, an external veterinary or pet first aid, can be contacted by the hotel with Service fee.
Pet Privilege – Phòng khám Thú Y Bà Tô
• Address: 102 Huynh Minh Thanh, Phuoc Buu Town, Xuyen Moc District, Ba Ria Vung Tau Province.
• Phone: 038 578 7113
• Opening time: 7 a.m. to 11 a.m. and 2 p.m. to 7 p.m. from Monday to Saturday